What is the MentX approach?

Why does this matter for an SME or a family business?

Your company earns its money through a handful of core processes: turning a request into a quote, an order into a delivery, a problem into a repair. The steps are known. The know-how that makes them work — which exception matters, which customer needs a different approach, when a result is good enough to send — sits with a few people.

That works until one of them retires, falls ill or moves on. Then a process that ran smoothly stalls at exactly the step that person carried. This is knowledge concentration risk, and documentation rarely solves it: procedures describe the steps and leave out the judgement, as the documentation question explains. AI tools cannot fill the gap either. They need your company's own knowledge and processes before their answers are worth anything.

What are the four steps?

1. Capture knowledge

We capture what your key people know — from the meetings they already attend and a guided intake track — and keep the source of every piece of knowledge. Connect, Deepen, Converse. DigiME is the first use case built on the MentX knowledge base: a digital knowledge copy of your key person you can converse with. It answers in his knowledge, his reasoning style and his voice of thought. How it works →

2. Map your processes

We map your core processes end to end, with business process flow mapping, state-of-the-art AI tools or other methods — whatever fits your business. The map shows who does what, where decisions are taken, where work is handed over and where it waits. It also shows, step by step, where your business depends on one person's tacit knowledge. Business process flow mapping →

3. Capture your operations

We turn the map into a digital record of how your operations run: an owner for every process, the decision rules and exceptions behind each step, the data each step needs, and where that knowledge comes from — together in one process model. That is what makes a process ready to be enhanced with AI. Capture your operations →

4. Operational excellence

With the knowledge captured and owned, your team runs the process on it and keeps improving it: clear hand-overs, tested instructions, regular reviews, and answers to “how do we do this?” without waiting for the one person who knows. Where automation makes sense, we work with established solutions. Operational excellence →

Where do you start: one expert or one process?

Both routes lead to the same result. Pick the one that matches your situation today.

Start with one expert when…

• one person holds knowledge nobody else can replace;
• a retirement, a succession or a long absence is already on the calendar;
• that person is willing to take part;
• the risk sits in their judgement more than in the flow of work.

Start with one process when…

• the problem shows up as delays, rework or the same questions between colleagues;
• several people each hold part of the knowledge;
• you want an overview before deciding what to capture first;
• starting with one person would feel like singling them out.

Not sure? Start with the process that earns the most, or with the one that stops first when a key person is away.

What does MentX bring, and what do you keep?

The method, the facilitation and the capture come from us. We work with the people who do the work, not around them, and the expert keeps veto rights over what is captured from them.

You keep what already works. If your processes live in tools you use today, we build on them rather than replacing them. Where you need more, we add best-practice solutions from the market or our own knowledge base — whichever fits your requirements. Everything we capture stays in your company's own Knowledge Space, with full source attribution.